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SUPPORT

4-YEAR WARRANTY

At 9VELO we are proud to have the BEST QUALITY CONTROL PROCESS IN THE INDUSTRY.
We offer a 4-year warranty for normal use and lifetime service with some extra charge based on the different cases.

LIFETIME REPAIR SUPPORT

We provide lifetime warranty service with some extra charge based on the different cases.

EXCEPTIONS TO THE 4-YEAR WARRANTY

The above warranty, or any implied warranty, does not cover:
。Normal wear and tear on parts.
。Consumable components including spokes, nipples, brake pads and brake track.
。Damage while using non-approved brake pads or tires on your product.
。Not the original owner of the wheelset.
。Modifications of the product from its original condition.
。Malicious damage.
。Labor charges for part replacement or changeover.

WARRANTY PROCEDURE

If you are the original owner of 9Velo wheelset and suspect any defects or malfunctions, please

Stop using and riding on it immediately.
Contact 9Velo and provide proof of purchase, serial number and any necessary evidence about the defects or malfunctions for the assessment.
We will reply to you as soon as possible.

CRASH REPLACEMENT PROGRAM

We understand that crash suffers, and being not supported even suffers more. If your 9Velo wheels are damaged as a result of a crash, we are here to help you back to cycling.
All 9Velo wheelsets are covered with the lifetime crash replacement policy. This policy can be used to obtain a discounted replacement product in the event of non-warranty damage occurring while riding your bike.